CRM – Customer Relationship Management
Sigma Commerce CRM will help your business streamline and automate connecting with your customers, making your work more efficient and consistent.
Our CRM condenses sales and order processing to a single screen. Easily access transactional history for orders, returns, and customer service/case management. There are many ways to interact with your customers, from one-to-one email messaging to traditional telephone calls and self-service ecommerce that allows customers to find answers and manage their preferences and profile quickly.
Features
- Single order entry screen
- Browser-based, allowing for remote call/contact centers
- Supports batch cash order entry
- Reduce reliance on purchased demographic data
- Create and manage customer profiles
- Integrate your shopping cart and electronic customer care
- Equip customer service representatives with special offers or new item information
- Track inventory availability and order status in real-time
- Store multiple billing and shipping addresses
- Manage orders with unique processes based on customer type
- Search products and view catalog/ecommerce product images and copy
- View cross-sells
- Track multiple promotions and source codes