Support / Help / FAQ

Support

Search our knowledge base or submit a trouble ticket.

Submit a Support Ticket

Initiate a support request with our help desk team. Tier 1 and 2 support is available 24/7.

Tutorials

Watch tutorials to learn how to use the system and tips for getting the most out of your installation. Coming soon.

Community Answers

Search our community Q&A area to find frequently asked questions by users and answers from our team. Coming soon.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Sigma Commerce is a desktop app compatible with Windows 10 and requires an internet connection. We recommend downloading and completing your first login with our client success team.

Submit a support request and our team will set up new users on your behalf.

Please reach out to your client services representative.

Insights

Ecommerce Metrics You Need to Measure

When you run an ecommerce website, there are a dozen or more things you need to keep track of regularly. These metrics will help you sell more, reach out to a broader audience, and directly impact your bottom line. Though … Read More

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5 Signs You Need A New Inventory Management Software

Many ecommerce businesses start from the home garage as their first location. Managing inventory was easy. The business owner could easily walk over and look at how much inventory was on hand. As the volume and SKU count grow, it … Read More

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Values Spotlight: Client Success

Client success spotlight with David He, Software Engineer. Client Success: Our clients are our partners. Their success defines our success. We are a direct extension of our clients and value the trust they place in us above all else. ~Sigma … Read More

Featured Post