Support / Help / FAQ


Search our knowledge base or submit a trouble ticket.

Submit a Support Ticket

Initiate a support request with our help desk team. Tier 1 and 2 support is available 24/7.


Watch tutorials to learn how to use the system and tips for getting the most out of your installation. Coming soon.

Community Answers

Search our community Q&A area to find frequently asked questions by users and answers from our team. Coming soon.

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

What are the system requirements for installation?

Sigma Commerce is a desktop app compatible with Windows 10 and requires an internet connection. We recommend downloading and completing your first login with our client success team.

How do I add a new user?

Submit a support request and our team will set up new users on your behalf.

How can I check on the status of a support ticket?

Please reach out to your client services representative.



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