Support / Help / FAQ

Support

Search our knowledge base or submit a trouble ticket.

Submit a Support Ticket

Initiate a support request with our help desk team. Tier 1 and 2 support is available 24/7.

Tutorials

Watch tutorials to learn how to use the system and tips for getting the most out of your installation. Coming soon.

Community Answers

Search our community Q&A area to find frequently asked questions by users and answers from our team. Coming soon.

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

What are the system requirements for installation?

Sigma Commerce is a desktop app compatible with Windows 10 and requires an internet connection. We recommend downloading and completing your first login with our client success team.

How do I add a new user?

Submit a support request and our team will set up new users on your behalf.

How can I check on the status of a support ticket?

Please reach out to your client services representative.

Insights


passwords

Are Passwords a Thing of the Past?

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Microsoft thinks so. Passwords are one vulnerable point in a system’s armor. We’re all guilty of it. We reuse passwords, even complex passwords across systems. When one system is compromised, now all other systems that have the same or similar … Read More


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erp trends

ERP Trends in 2021

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The publication ERP News provided a summary of their predictions in 2021 for ERP solutions. The author arguesthat “inflexible solutions are capable of slowing down the digital transformation of a business.” With the growing marketplace of solutions, comprehensive ERP’s are … Read More


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windows key

Windows Shortcut Keys

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Make the most of your time with shortcuts to save you time during repetitive tasks. Here are our top picks: Windows Key – Simply pressing the Windows key will bring up the Start Menu with its mix of Windows 7 … Read More


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